Professional Summary Hospitality and tourism operations professional with solid experience in hotel and restaurants, guest services, and logistics support. Skilled in teamwork, discipline, problem‑solving, and maintaining service quality under pressure. Currently seeking entry‑level or support roles in Northern Europe. Reliable, adaptable, and motivated to contribute wherever the company needs me, with a clear willingness to learn, follow safety procedures, and grow through employer‑provided training.

Array

Practical Skills and Competencies Tools and Equipment: Basic handling of manual tools, light maintenance tasks, and support in logistics Methods: Strong teamwork, discipline, punctuality, and strict adherence to safety procedures. Experienced in shift coordination, inventory control, and operational problem‑solving. Physical Abilities: High stamina, accustomed to long shifts and physically demanding tasks, reliable in following instructions and maintaining quality standards. Software Competence: Proficient in Microsoft Office (Word, Excel, Outlook), reporting tools, and digital coordination of Work: Hospitality operations, guest service, reception coordination, logistics support, and facility maintenance. Transferable Skills: Adaptability, quick learning, effective communication, and readiness to apply these strengths in construction environments.

Work Environments Experienced Hospitality and Tourism: Guest service, reception operations, team coordination, and facility support in hotels and restaurants. Agriculture and Farm Labour: Basic support tasks, manual work, and adaptability to physically demanding environments. Warehousing and Logistics: Inventory control, shift coordination, and handling of supplies and equipment. Customer Service: Direct interaction with clients, problem‑solving, and maintaining service quality under pressure.

Education and Training Master’s Degree in Tourism Management (in progress) – University of Havana Bachelor’s Degree in Law (completed) – University of Havana Diploma in Hotel Management – Front Desk Operations, Tourism Product Development, Administration & Negotiation for Hotel Management Specialized Training – Innovation & Tourism Trends, Emotional Wellbeing & Leadership (Formatur – Tourism Training Institute, Cuba) Technical Skills – Proficient in Microsoft Office (Word, Excel, Outlook); familiar with PMS systems (Opera, Meliá)

Courses, Certificates, and Training Diploma in Hotel Management – Specialized in Front Desk Operations and Tourism Product Development. Administration & Negotiation for Hotel Management – Training in operational decision‑making and conflict resolution. Innovation & Tourism Trends – Focused on adapting services to modern industry demands. Emotional Wellbeing & Leadership – Training in team management, motivation, and workplace resilience. Vocational Learning – Practical experience in hospitality operations, logistics coordination, and guest service. Technical Skills – Proficient in Microsoft Office (Word, Excel, Outlook) and PMS systems (Opera, Meliá).